Job Vacancies

Epiroc Vacancy for a Marketing and Customer Solution Lead

Epiroc has advertised a vacancy for a Marketing and Customer Solution Lead. Drive the business with focus on growth and profitability, as well as finding business synergies, building new businesses and creating new options. The successful candidate will be responsible for promotion and marketing of all Parts and Service Division products portfolio, e.g. Mid-life, Remans, CES, Care agreements, Multibrand, Remote monitoring, Fluids & Rockhose, and new products released.

With market input, develop customer solutions that will add value for customers and create value for Epiroc.

Main Responsibilities

Further, develop and improve performance in terms of sales, profitability and efficiency in operation and shall in addition:

Increase consolidated profitability of aftermarket support
Assure success in our ambition to grow customer share for Parts and Services Division
Promote Key to success projects and projects 50, and reach the expected targets
Design products to fit the market conditions ensuring compliance to Epiroc standards
Create state of the art running cost models for equipment to support Capital equipment and service contract teams
Use updated fleet management to find business opportunities and customer solutions.
Marketing intelligence on pricing, product performance and competitors
Further, develop the business by the continuous development and implementation of territory management plans.
Provide support for new customers, and existing one on establishing and building an efficient inventory.
Promoting customer stock and VMI solutions, by building business package to support customer fleets onsite.
Work actively on brand positioning in line with the strategy of PSD
Increase customer satisfaction by putting actions in place for improvement needs as revealed in NPS surveys (and/or via other channels)
Focus on customer centricity by having a good understanding of their expectations, needs and providing solutions.
Design and drive product campaigns towards increased business
Support inventory management by controlling Obsolete and Slow-Moving inventory < 2%.
Customer satisfaction surveys
24/7 customer support
Systematic feedback of customer data

Competences, skills and experience

Degree in Engineering/Marketing
Five years’ experience in similar role

Ability to plan and manage activities
Knowledge or EPIROC Equipment /Competitor Equipment and Aftermarket Support Products
Computer literate (Excel)
Customer Centric and must have some Customer Support background, planning and Sales experience
Must have Engineering background (Mechanical /Electrical) with at least 5 year’s experience in mine maintenance and similar role