Assistant Manager (Finance Support)

Deloitte

The company, Deloitte is hiring a Assistant Manager (Finance Support) to join it’s dedicated team.

Role Responsibilities:

  • Manage and monitor SLA’s
  • Manage day to day performance of the team
  • Leave Management, Schedule Management to ensure smooth operations

See Also: Exciting Career Opportunities At T-TEL

  • Review daily/weekly/monthly stats for performance of respective team
  • Provide coaching and mentoring to Senior Coaching analyst and Frontline analysts
  • Be a mentor and assist in training for other analysts
  • Identify training opportunities and work with training team to develop training materials and deliver training as needed
  • Handle escalated customer contacts
  • Acts as a Performance Management Counsellor in year appraised based on the need of the business line
  • Work towards improving talent survey engagement scores and drive initiatives
  • Maintain relationships with other support groups external to the Client’s Contact Center in
  • Maintain good relationship with our client teams
  • Review timesheets of the team members
  • Provide input for hiring decisions
  • Should act as coach, mentor, and career counsellor for team members and help them achieve their goals
  • Flexibility to work within different shifts mostly rotational

Qualifications

  • Possess a bachelor’s degree B.Sc/B.Com/BCA/ (Other non-engineering graduation/Diploma with prior team handling experience in contact centers).
  • Excellent writing, verbal, listening and analytical skills.
  • Easily grasp and communicate complex ideas, Excellent problem-solving skills.
  • Experience in People Management / Performance Management / Process Management / KPI Management
  • Ability to learn and apply procedures 

Required Skills

  • Teamwork  
  • Motivating Team members 
  • Interviewing and Recruiting Applicants 
  • Performance Management 
  • Overseeing and Implementing Projects 
  • People Management 
  • Managing Processes 
  • Emphasizing Excellence
See also  Level 2 Support Analyst (Finance Support)
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How To Submit An Application For Assistant Manager – Finance Support

To submit an online application, click on this Link

Deadline: 15th December, 2022

 

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