Assistant Manager (Finance Support)

Role Responsibilities:

• Manage and monitor SLA’s
• Manage day to day performance of the team
• Leave Management, Schedule Management to ensure smooth operations

See Also: Exciting Career Opportunities At T-TEL

• Review daily/weekly/monthly stats for performance of respective team
• Provide coaching and mentoring to Senior Coaching analyst and Frontline analysts
• Be a mentor and assist in training for other analysts
• Identify training opportunities and work with training team to develop training materials and deliver training as needed
• Handle escalated customer contacts
• Acts as a Performance Management Counsellor in year appraised based on the need of the business line
• Work towards improving talent survey engagement scores and drive initiatives
• Maintain relationships with other support groups external to the Client’s Contact Center in
• Maintain good relationship with our client teams
• Review timesheets of the team members
• Provide input for hiring decisions
• Should act as coach, mentor, and career counsellor for team members and help them achieve their goals
• Flexibility to work within different shifts mostly rotational

• Possess a bachelor’s degree B.Sc/B.Com/BCA/ (Other non-engineering graduation/Diploma with prior team handling experience in contact centers).
• Excellent writing, verbal, listening and analytical skills.
• Easily grasp and communicate complex ideas, Excellent problem-solving skills.
• Experience in People Management / Performance Management / Process Management / KPI Management
• Ability to learn and apply procedures 

Required Skills

• Teamwork  
• Motivating Team members 
• Interviewing and Recruiting Applicants 
• Performance Management 
• Overseeing and Implementing Projects 
• People Management 
• Managing Processes 
• Emphasizing Excellence

Deadline: 15th December, 2022