The company, Deloitte is hiring a Assistant Manager (Finance Support) to join it’s dedicated team.
- Manage and monitor SLA’s
- Manage day to day performance of the team
- Leave Management, Schedule Management to ensure smooth operations
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- Review daily/weekly/monthly stats for performance of respective team
- Provide coaching and mentoring to Senior Coaching analyst and Frontline analysts
- Be a mentor and assist in training for other analysts
- Identify training opportunities and work with training team to develop training materials and deliver training as needed
- Handle escalated customer contacts
- Acts as a Performance Management Counsellor in year appraised based on the need of the business line
- Work towards improving talent survey engagement scores and drive initiatives
- Maintain relationships with other support groups external to the Client’s Contact Center in
- Maintain good relationship with our client teams
- Review timesheets of the team members
- Provide input for hiring decisions
- Should act as coach, mentor, and career counsellor for team members and help them achieve their goals
- Flexibility to work within different shifts mostly rotational
- Possess a bachelor’s degree B.Sc/B.Com/BCA/ (Other non-engineering graduation/Diploma with prior team handling experience in contact centers).
- Excellent writing, verbal, listening and analytical skills.
- Easily grasp and communicate complex ideas, Excellent problem-solving skills.
- Experience in People Management / Performance Management / Process Management / KPI Management
- Ability to learn and apply procedures
- Motivating Team members
- Interviewing and Recruiting Applicants
- Performance Management
- Overseeing and Implementing Projects
- People Management
- Managing Processes
- Emphasizing Excellence
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How To Submit An Application For Assistant Manager – Finance Support
To submit an online application, click on this Link
Deadline: 15th December, 2022
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