Career Opportunity At Buwelo Ghana

Buwelo Ghana

There is a Career Opportunity At Buwelo Ghana. The company is hiring for a Retention Coach in Ghana. The retention coach will be responsible for providing a support system including coaching, mentoring, and validation of the save contracts of the team.

Duties and Responsibilities:

Your duties will include:

Cancellation Validation:

  •  Export the calls in Valdi with cancellation phrases using the Valdi link for Inbound Care.
  • Check all entries in SDSC File and Saved Tracker.
  • Validate if the call is a valid cancellation request – Minimum of 35-40 calls per day

Check Also: Job Vacancies at Gold Coast Matcom Ltd

Gather the following information:

  • Contract number 
  • Reason for Cancellation
  • Sub Category
  • Save Disposition (Successful saved, Saved Attempt, No Saved Attempt, No
  • Opportunity)
  • Opportunities
  • If TSF was given, amount of TSF
  • Documentation 

Weekly Huddle

  • Team Weekly Results
  • Commend High Fliers
  • Frequent Cancellation reasons
  • Challenges
  • Sharing best practices and Call listening

Daily Coaching

  • Agents who did not attempt to save
  • Agents without successful saves
  • Role-Play on how to overcome opportunities
  • Follow through within the day

Up-Training

  •  Facilitate Supplemental Training/Refresher

Necessary Qualifications:

  • Has a very good attendance record (over 95%)
  • Has in-depth knowledge of the account (Procedural compliance should be over 80%)
  • Has an above-goal save rate (over 45%)
  • Note that the team is gathering 3 months of data on the above criteria

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See also  Remote Job At The New Africa Channel

How To Submit An Application For Buwelo Ghana’s Career Opportunity 

To apply, click on this Link 

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