There is a job vacancy for Technology Support Associate at Deloitte.
- Excellent knowledge in Microsoft Technologies such Outlook 2016, Office 365, working and troubleshooting experience of Hybrid Environment of On Prem and Exchange Online.
- Knowledge in Active Directory such password reset, Account management, Mailbox and DL management.
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- Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage
- Should have Knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.
- Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades
- Should possess most updated Knowledge Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting
- Should provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD and other hardware peripherals
- Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
- All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs and weekend working
- Should be extremely flexible to support our customers from multiple time zones
- Excellent verbal and written communication.
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
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- Bachelors’ Degree in any field
- Excellent written, verbal, listening, analytical skills.
- Ability to easily grasp and communicate complex ideas.
- Excellent problem-solving skills.
- Knowledge of MS Office 2010, 2013 including Outlook.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows 10 and MacOS.
- Knowledge of network and internet.
- Language proficiency in French will be an added advantage
How To Submit An Application For Technology Support Associate (Deloitte)
To submit an online application, click on this Link
Deadline: 30th November, 2022
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