Technology Support Associate at Deloitte

Deloitte

There is a job vacancy for Technology Support Associate at Deloitte.

Role Responsibilities:

  • Excellent knowledge in Microsoft Technologies such Outlook 2016, Office 365, working and troubleshooting experience of Hybrid Environment of On Prem and Exchange Online.
  • Knowledge in Active Directory such password reset, Account management, Mailbox and DL management.

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  • Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage
  • Should have Knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.
  • Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades
  • Should possess most updated Knowledge Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting
  • Should provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD and other hardware peripherals
  • Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
  • All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs and weekend working
  • Should be extremely flexible to support our customers from multiple time zones
  • Excellent verbal and written communication.
  • Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
  • Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
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Qualifications

  • Bachelors’ Degree in any field 
  • Excellent written, verbal, listening, analytical skills.
  • Ability to easily grasp and communicate complex ideas.
  • Excellent problem-solving skills.
  • Knowledge of MS Office 2010, 2013 including Outlook.
  • Knowledge of computer hardware and software.
  • Knowledge of Operating Systems like Windows 10 and MacOS.
  • Knowledge of network and internet.
  • Language proficiency in French will be an added advantage

How To Submit An Application For Technology Support Associate (Deloitte)

To submit an online application, click on this Link

Deadline: 30th November, 2022

 

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