Technology Support Associate at Deloitte

Role Responsibilities:

• Excellent knowledge in Microsoft Technologies such Outlook 2016, Office 365, working and troubleshooting experience of Hybrid Environment of On Prem and Exchange Online.
• Knowledge in Active Directory such password reset, Account management, Mailbox and DL management.

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• Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage
• Should have Knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.
• Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades
• Should possess most updated Knowledge Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting
• Should provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD and other hardware peripherals
• Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
• All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs and weekend working
• Should be extremely flexible to support our customers from multiple time zones
• Excellent verbal and written communication.
• Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.

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• Bachelors’ Degree in any field 
• Excellent written, verbal, listening, analytical skills.
• Ability to easily grasp and communicate complex ideas.
• Excellent problem-solving skills.
• Knowledge of MS Office 2010, 2013 including Outlook.
• Knowledge of computer hardware and software.
• Knowledge of Operating Systems like Windows 10 and MacOS.
• Knowledge of network and internet.
• Language proficiency in French will be an added advantage