Retail Shop Manager At AT Ghana

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A Retail Shop Manager is needed at  the Customer Experience department – AT. S/He will report to the Retail Manager and will manage AT shops to ensure superior customer service as well as driving revenue growth.

Key Accountabilities:

Working closely with Retail Manager to ensure uniformity of AT Retail CEX guidelines.

People

  • Responsible for performance management of owned shop employees.
  • Provide coaching, recommend and supervise training for team members.
  • Enforce and track process adherence of all customer experience employees in the shop.
  • Participate in all trainings and personal development exercises.
  • Provide team briefing and coaching programs to enhance service delivery.

Process

  • Manage customer experience deliverables, standards, processes, service levels and compliance in the store.
  • Supervise health of acquisitions and ensure compliance on activations.
  • Manage and ensure availability of products/devices in the shop.
  • Responsible for driving enhanced customer experience in the shop.
    Responsible for team engagement.
    Customers
  • Ensure that L2 and L3 tickets are handled according to defined SLAs.
  • Drive customer engagement initiatives in the store.
  • Ensure good ratings on T-NPS and CES

Job Suggestion: Account Payable Officer At AT Ghana

 Qualification & Experience:

  • A Bachelor’s degree from a recognized institution
  • 2-4 years of experience in retail operations and management.

Key Competencies:

  • Excellent knowledge in retail operations management
  • Excellent analytical and problem-solving skills
  • People management skills
  • Excellent planning skills
  • Excellent interpersonal skills

How To Forward Applications For The Vacancy: Retail Shop Manager

Apply Using This Portal

Deadline: 25th August, 2023

See also  Vacancy for Customer Relationship Executive at AT

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