Operations Steering Support Coordinator

Hapag-Lloyd

The is a job vacancy for Operations Steering Support Coordinator. This position supports the Operations department by monitoring systems, writing local procedures, collating/checking budget data and running statistics as needed. It coordinates the setup of the Electronic Data Interchange platform with vendors and monitoring their performance.

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Responsibilities include:

  • Supporting vendor evaluations as per Hapag-Lloyd quality manuals, and monitoring vendor service levels
  • Providing ad-hoc statistics from all relevant systems to support analysis of data for Management and staff in Operations
  • Coordinating and monitoring dressing material and seal supplies within our locations
  • Following up with locations and vendors for mandatory onboarding documents for preparation of approved supplier list
  • Is the point of entry for operational costs in the Area providing input in budgets and monitoring against actuals
  • Coordinates and provides explanations for deviations against the budget
  • Ensures the accuracy and quality of data maintained in our system
  • Supports and follows up to closure disputed cost cases
  • Ensures onsite audits are conducted and documented
  • Follows up with the quality and operational teams for work order creation and completeness
  • Supports Ghana cocoa stuffing operations, local equipment and transport operations
  • Provides equipment support to customers and depots as and when needed

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Critical Qualifications / Skills / Experience

Technical Competencies:

  • University degree or equivalent
  • Minimum 3 years’ experience in an operational role, preferably in the maritime sector
  • Good command of spoken and written English
  • Comprehensive knowledge about operations applications
  • Advanced knowledge of Microsoft Office especially excel
  • Analytical, ability to work on multiple systems and ability to work with large databases
  • Good time management skills
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