Employment Option At Mastercard Foundation

Mastercard Foundation

Mastercard Foundation presents an employment chance for graduates. They are hiring a Technical Support Analyst (6 Months contract).

Your Daily Work:

  • Drive end-to-end support for the Foundation technology tools by responding and resolving incoming support requests, diagnosing technical problems, performing updates / configuration changes, and escalating to other departments (as required). 
  • Monitor IT services to ensure consistent, reliable, and secure delivery and maintaining an error-log and user-reported issue list. 
  • Provide guidance and ongoing training for end-users on commonly encountered issues. 
  • Interface with local vendors as required, to help resolve technical issues. 
  • Onboard, monitor and offboard the Foundation staff personal IT equipment (e.g., facilitating training, user guideline compliance, equipment performance management, closing of accounts, etc.); drive scheduled equipment refreshes. 
  • Perform regular maintenance on network connected devices to ensure integrity of the network. 
  • Deliver a distinctive online user experience by supporting SaaS solutions including maintenance, troubleshooting issues and tech support. 

Profile:

  • Bachelor’s degree or diploma and/or certificate in IT related fields. 
  • Minimum 5 years’ experience supporting end users, applications, and hardware.
  • Practical hands-on experience on workstations, printers, cellphones, and audio-visual equipment.
  • Possesses an intermediate level of network and infrastructure expertise coupled with a high ability to quickly learn new technologies.
  • Exceptional analytic and troubleshooting skills for solving problems.
  • Fluent in English and local language(s).
  • Results driven and motivated by a sense of performance excellence and a sense of urgency; possesses a proactive and ‘self-starter’ mentality.
  • Ability to travel internationally up to 10% of the time.
  • Flexible, adaptable, and able to execute a range of job duties and changing priorities. 
  • Proven excellence in verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures and to distill complex information and data into accessible conversation and written pieces.
  • Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
  • You have a commitment to Mastercard Foundation’s values and vision.
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View: Employment Ad At ARB APEX Bank

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Deadline: February 7, 2024.

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