Job Vacancies

Collections Analyst – Corporate

Vodafone Ghana is looking to hire a Collections Analyst – Corporate (Contract).

Role Purpose Of The Corporate Collections Analyst

Responsible for managing and collection all the outstanding accounts receivables form clients and customers. In addition, be responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables.

Key Accountabilities and Decision Ownership:

Ensure compliance to dunning policies to curtail churn.
Increase cash by collecting all current revenue and not more than 5% of aged debt should be more than 90 days
Contribute to curtailment of Bad debts through Faster & higher collections in 30-60 buckets and higher recoveries in 90+ buckets.
Ensure that on a monthly basis, all customers in your base receive their bills and are set up on ebilling
• Meet retention target through customer issue resolution.
Ensure 100% of dispute resolution before next billing cycle from the month raised
Adjustment & Reconciliation to be completed before the next bill cycle from the month raised
Work with Account Managers to ensure that all terminated accounts are stopped from billing and adjustments passed
Ensure dunning process is strictly followed and defaulters disconnected on all synced platforms.
Ensure accurate reporting of your collections
Prompt logging of Payments made by customers

Core Competencies, Knowledge and Experience:

Contribute to decisions on Collections in Vodafone Ghana and meet monthly collections target
Prepare personal collections forecast weekly based on allocated accounts for reporting
Comply with all companies rules and policies
Perform other requests made by line manager
Report all collections related issues to line manager and recommend improvements.
Visit customers for the purposes of mediation, negotiation and debt collection Liaise with Sector Account Managers to ensure all customer grievances relating to collections are resolved or escalated where necessary

Technical and Professional Qualifications:

Must have a bachelor’s degree minimum
Knowledge in Accounting
Public accounting or Private industry experience
Prior revenue recognition experience is required
Minimum of 2-4 years’ experience is required.
Relevant experience includes Finance, Auditing or Revenue Recognition experience in a Telecoms Company.
Must have understanding of financial statements and financial systems
Ability to create accurate reports to meet internal reporting and analysis requirements