Invisible is recruiting a customer Support agent who is going to work Remotely to support daily operations. The company is seeking a dedicated and customer-oriented person to join the team. In this role, you will be responsible for handling customer inquiries via phone and email, addressing issues related to account integration, activation/deactivation, and product support.
Key Responsibilities:
- Respond promptly to customer inquiries via phone and email, ensuring a positive customer experience.
- Assist clients with integration issues, account activation/deactivation, and product-related concerns.
- Provide accurate information regarding our retirement plan services, including 401k, IRA, and Profit Sharing Plans.
- Troubleshoot and resolve technical issues, escalating more complex cases when necessary.
- Utilize Zendesk and Aircall systems to manage customer interactions, track inquiries, and maintain detailed records.
- Communicate effectively with customers, ensuring all interactions are professional and solution-focused.
- Collaborate with internal teams to resolve customer issues and improve overall service delivery.
Qualifications:
- High school diploma or equivalent; Bachelor’s degree in Business, Finance, Information Technology, or a related field is a plus.
- Experience in customer service, particularly in technical support, is preferred but not required.
- Familiarity with retirement plans such as 401k, IRA, and Profit Sharing Plans is advantageous but not mandatory.
- Experience tools like Zendesk and Aircall systems is a plus.
- Strong verbal and written communication skills in English, with the ability to explain complex concepts clearly and effectively in English.
- Excellent problem-solving skills and a strong technical aptitude.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and the ability to work independently as well as part of a team.
- MUST be able to have completed BACKGROUND CHECK for the project.
Documents Required:
- Cover letter
- Curriculum Vitae (CV)
- Screenshots of the following:
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- Internet speed
- Computer specifications
Compensation: $5 per hour
Role: Full time and Exclusive commitment
How To Apply For The Customer Support Position At Invisible
- To apply, visit this website
- Scroll to the bottom of the page where you will find the form
- Fill and upload all required information and documents respectively
- After verify that all the information you have provided is correct, proceed to submit
