Standard Chartered Bank has posted a new work opportunity for Persians who wish to work in the operations field. The bank is looking to hire a Spl’st, Client Delivery.
The Role Responsibilities:
Strategy
Targeted Improvements
- Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
- Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
- Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
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Automation and Streamlining
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Business
- Provide quality support and advice to Relationship Managers (RM’s) within all lending units on all documentation related matters, including the origination of documentation for customers where required
- To deliver excellent service and advice to our Corporate, Commercial & Institutional Banking (“CCIB”) Banking and Business Banking (“BB”) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues
Other Responsibilities:
- Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team
- Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
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The Ideal Candidate:
- Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on
- processes and deliver exceptional client service and experience
- Ability to positively engage and build rapport with clients
- Strong writing and presenting skills in English
- Problem solver; looks for solutions and finds ways to progress despite blockages
- Strong drive to deliver
- Has a clear understanding of the client needs being serviced
- Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
- A team player with good interpersonal skills
Role Specific Competencies:
- Analytical Thinking
- Manage Conduct
- Manage People
- Operational
- Data Conversion and Reporting
- Process Management
- Onboarding (CDD and Regulatory
- Onboarding)
- Credit Documentation
- Enablement (Account Opening & Channels
- Activation)
- Servicing (Static Data Maintenance,
- Offboarding)
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How To Submit An Application For The Work Opportunity At Standard Chartered Bank
Click Here To Submit Your Application
Deadline: 25th March,2023, 7:59:00 AM