New Hiring Ad At Oya Ghana

Oya Ghana

Oya Ghana, a leading tech firm, is hiring. The company seeks dedicated and customer-focused Call Centre Agents to join our dynamic team. The ideal candidate will be responsible for handling various customer service and administrative tasks, ensuring a high level of customer satisfaction and maintaining the quality of our services.

Key Responsibilities:

  • Customer Service: Answer incoming calls and respond to customers’ emails. Please handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to make sure it’s resolved.
  • Passenger Support: Manage large amounts of inbound and outbound calls promptly. Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives.
  • Accident Response: Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by going the extra mile.
  • Passenger Follow-Up: Keep records of all conversations in our call centre database in a comprehensible way. Meet personal/team qualitative and quantitative targets.
  • Lost & Found: Frequently attend educational seminars to improve knowledge and performance. Follow communication procedures, guidelines, and policies.
  • Liaison with Station Officials: Go the extra mile to engage customers. Could you resolve customer complaints through phone, email, mail, or social media? If Yes, then join our team.

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Qualifications:

  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Proficiency in Google Apps
  • Ability to multi-task, prioritize, and manage time effectively.
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What You Need To know About The Company:

At Oya Ghana, they value their employees and offer a supportive and inclusive work environment.

How To Forward An Application For Hiring At Oya Ghana

If you have a passion for customer service and a desire to make a difference, then send your CVs to helpdesk@oyaghana.com

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