Here is the latest Job announcement at Epiroc. The company is looking to recruit Service Operation Manager Ghana.
The main tasks and responsibilities:
Develop and maintain a customer focused Technically with Service team, continuously drive customer share, 1:1 Ratio and customer satisfaction to the highest level. Establish a wide and solid customer base, by continuously finding new ways to grow service penetration, Workshop Rebuilds (Machine & Components), Service agreement & part sales.
Support the customer in continuous improvement project and initiative and develop a preferred supplier status. Develop Service team to drive automation and Technical Training.
Drive service excellence and Epiroc machine performance towards the customers, by offering & implementing value added services for all Epiroc machines and customers in the Anglophone countries in West Africa.
Check: March 2023 Job Recruitment At Tullow Oil
Competences, skills and experience:
- Bachelor degree Maintenance / Electrical/ Mechanical Engineering
- At least 5 years´ of experience in service Management or Service contract management
- Familiarity with Epiroc applications such as BPCS, MOL, IQ, DOCMINE etc. is a plus, along with theoretical and practical knowledge in their use.
- Good computer skills, including proficiency in Microsoft Office (Spreadsheets, project planners, charting etc.) and engineering analysis software.
- Good understanding of Maintenance Philosophy Overview and processes
- Good understanding of networks and systems required
- Have a good understanding of the technical aspects of the project they are managing, as well as the specific requirements of the site.
- Have experience ensuring that the project and site are compliant with relevant health and safety regulations and environmental requirements.
- Have experience in identify and solve problems that arise during the project, such as delays, machine failures, and staffing issues.
- Have experience in implementing quality control measures and ensuring that the work meets mining industry standards and customer expectations.
- Have experience in motivate and manage teams effectively, providing leadership and direction to achieve project goals.
- Have experience negotiating with clients, contractors, and team members, and resolving conflicts that arise during the project.
- Have experience to maintain accurate records, prepare reports, and provide updates on project progress.
- Prior experience with understanding of automation and digitization required.
- Strong background in Heavy Mobile Machine (HME) fleet maintenance management
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