The service of an IT trainee needed at the WAPCo‘s IT Department in Accra. This is a contract work.
Key Accountabilities:
(1) Support Business Application Systems Within WAPCo
- Support technical maintenance and usage support of business application systems.
- Install, configure, and maintain PC systems using the tool (MDT).
- Monitor system performance and troubleshoot issues.
- Install and test upgrades and patches.
- Provide Business Application training.
(2) Technical/Hardware Support
- Install and configure computer hardware components.
- Perform hardware upgrades and replacements as needed.
- Provide support to end-users for hardware, software, and network-related issues, as the key contact person on the Service desk.
- Respond to service desk tickets, assign them to the appropriate technical representative and follow up for problem resolution promptly.
(3) Software / Website Support - Support the Application development team in testing and deployment.
- Collaborate with other team members on projects.
- Assist team in monitoring all business applications and databases to ensure high uptime and quick resolution of problems.
- Assist team in maintaining records on downtime of applications and databases.
- Assist team in monitoring and reporting resource utilization. (Memory, CPU, Storage).
Educational Qualifications/ Working Experience Required
- Bachelor’s degree in computer science or computer engineering, Electrical and Electronics
- Engineering, IT or a related field. Minimum of 1-2 years’ experience including completing national service.
- Knowledge of basic networking concepts.
- Understanding of database management systems and IT Operations.
- Ability to analyze and troubleshoot technical issues.
- Logical thinking and problem-solving skills are essential.
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Submission Process For The Title of IT Trainee
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Deadline: December 30, 2023.