PCL Industries Limited is looking to fill a fantastic role for a help desk officer. Please submit your application as soon as possible if you are interested in the position being advertised.
Job Description
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
Qualification Required & Experience
- Customer Service Skills
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- HND minimum
- 3 years professional experience
Location: Accra
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How To Apply For The Job
All C.V. s should be sent via:
pclindustries88@gmail.com indicating the position as the subject of the e- mail.
Closing Date: 22 September, 2023
