BSS Ops & Admin Lead at Vodafone Ghana

Vodafone

There is a job opening for the position of BSS Ops & Admin Lead at Vodafone Ghana.

Role Purpose:

Responsible for managing and supporting systems in the BSS Stack and managing all issues within agreed SLAs in line with Global/Local business and technical needs of our customers with oversight on maximizing operational efficiency.

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Job Responsibility:

  • Identify business and technical needs to provide the necessary tactical/ strategic steps to evolve the BSS solutions 
  • Responsible for monitoring and resolving production support incidents on the BSS stack within SLA and providing timely updates to business on incidents being worked on.
  • Provide technical assistance/training to staff as needed 
  • Ensure solid support documentation is available on functional requirements, design, and testing to ensure quality output that meets stated business 
  • Ensure change and Incident Management Policies are adhered to and assist in Testing and Deployment on all BSS Applications.

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Professional / Technical Skills:

  • Strong technological background, with a qualification in Computer Science or a similar technical discipline
  • Must have Application Support experience and strong problem-solving abilities.
  • Must possess strong knowledge of end-to-end business and IT processes related to CRM applications, Fraud, and Revenue assurance systems.
  • Experience in delivering application solutions based on agreed user requirements.

How To Submit An Application To Vodafone Ghana For The Position: BSS Ops & Admin Lead 

Apply Through This Portal

Take Note

UNDER NO CIRCUMSTANCE SHOULD AN APPLICANT PAY MONEY TO ANYONE IN GETTING A JOB WE HAVE PUBLISHED 

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