Ways to report MTN Mobile Money Fraud Cases in Ghana 2022

MTN Mobile Money (MoMo)

Living in Covid-Era, the demand for cashless transactions has exploded. People nowadays prefer platforms like mobile money to handling cash. Like any other popular platform, with the increase of Transactions, the number of MTN mobile money fraud cases in the country is rapidly increasing. Reporting such incidents is now a must rather than a choice.

Members of the general public should be aware of the many Ways to report MTN Mobile Money Fraud Cases in Ghana without hesitation.

Handy Details before initiating complaint process

Before we go into details, some information needs to be readily available to make the complaint process smooth.

  • Your Name
  • Your MOMO Number
  • Fraudulent number
  • Date & Time of Incident
  • Amount involved

Ways to report MTN Mobile Money Fraud Cases in Ghana 2022

Here is a look at the ways one can report MOMO Fraud.

1. Through the “*170#” MTN Shortcode

The Easiest way to report MOMO fraud is from the MOMO shortcode Itself.

Here are the steps to report MOMO fraud :

  1. Dial *170#, select option 6 “My Wallet”
  2. Choose 4 for “Report Fraud”
  3. Select the type of Fraud; Wrong transfer, New Reversal process, Fake SMS, Fake Blocking and Fake promotions
  4. Follow prompt to input fraud details

2. SMS to “1515”

Send details of fraud to 1515 at no charge. List all the details of fraud and Customer care representative will follow the complaint.

3. Call Customer Care

MTN’s call center with toll free number 100 continues to operate 24hours a day. One Can dial 100 from MTN Number and will be connected to a Customer service Representative who will take you through the process.

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4. Drop an email to the Fraud handling team

There is a dedicated email to handle MOMO Fraud. One can drop an email to mmfraud.GH@mtn.com to report any fraudulent activity. Include all the details.

What is the best way to keep my MoMo wallet safe?

There are three simple golden guidelines you can follow to keep your MoMo account safe!

  1. Don’t give out your MoMo PIN CODE to anybody else. It’s a trade secret.
  2. Don’t take calls from unknown numbers asking for your MoMo wallet.
  3. Allow no one to use your phone to make a MoMo transaction.

AND NEVER FORGET! The official phone number for MTN is 0244300000.

By now, I believe you now know about the various Ways to report MTN Mobile Money Fraud Cases in Ghana 2022. The public is hereby entreated to take note of the details in this article.

 

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