Did you know that as a KNUST students , you can request for your academic transcript online via the TranSwift application portal. With this new development, it is no longer necessary to take a trip to the school after graduating just to obtain a transcript.
What is the TranSwift?
TranSwift is an online transcript request and management service developed by the University Information Technology Services (UITS) for current students and alumni of KNUST. The aforementioned group of people can submit their requests for transcripts, specifying the mode of delivery.
With this website, your document can be prepared in either hardcopy format for self-pickup or courier service, as specified by the applicant, or in softcopy format to be sent to the recipient’s email address.
Details on Requesting For KNUST Transcript Online
Unless there are any unforeseen circumstances, softcopy transcripts are typically processed within 2 working days after request, while hardcopy transcripts are handled within 4 working days. Candidates are contacted by email at each stage of the application process.
In addition, current students are advised to use the students portal to make such demands.
What is The Cost Involved?
- The pay for one transcript request either official or student copy is GHC 60.00.
Features of TranSwift
- Online Payment using mobile money, international debut and credit cards (MasterCard, Visa, etc).
- Multiple Requests for transcripts to multiple locations.
- Notification Services at each stage of processing
- Verification – Advanced verification process
- Courier Service – Local and international delivery service with advanced tracking
- Email Transcripts – There is an option for your document to be delivered via email
How To Ask For Your KNUST Transcript Online
1. Account Creation
The registration process for Alumni is as follows:
- Go to transcript.knust.edu.gh and click on REGISTER.
- Provide a valid personal email address
- Choose your password which should have a length of at least seven (7) with a combination of alphanumeric, upper and lower case characters, and at least one digit.
- A confirmation mail will be sent to the email address you provided which will require that you click to confirm your identity.
NB: Current students should use the student portal to make transcripts requests.
2. Existing User Login
- Go to transcript.knust.edu.gh and click on LOGIN
- Enter your username (i.e transcript@xxx.com) and password. NB: username is the email address you used during the registration process.
- Click LOG IN or press enter to login into the transcript system.
3. Account Creation
- Provide information such as an official passport picture, surname, other names, Gender, Date of Birth, etc. after keying in these details, tap on next
- Give out details of your valid identification documents and move on to the next page
- In this section, you will have to filling in data on your programme of study. Ensure to present accurate details of the programme as well as arrange your name in the right order as shown on your certificate. Click Verify to attest to the fact that the programme details are accurate.
- If you can not be verified (Verification unsuccessful) but are sure that your programme details are right, go to the next page
- Press on “Add Another Programme” to add a new programme of study if any. Click “Verify” and the “next” to proceed to the final section.
- You can delete the programme information by clicking on the delete button on the right top corner of the programme.
- In the Review section, you should have a record of all the details you provided in each section. If you are sure that all the information in the review section is accurate, tap on “Submit”.
- A success pop-up message will be displayed to inform you that your profile creation has been successfully completed.
4. Making a Transcript Request Online
- Click “New Transcript” on the menu bar of the application.
- Select your “course” using the dropdown field.
- Choose the “Type of Transcript” you need. It is either an Official copy or a Student copy. Please make sure to read and understand the instructions that come with any of the options in this section. Choose Yes if that is what you want else choose No. Then select the best option that suits you well.
- Select the “Processing Type” which has only one option: Normal.
- Choose the “Delivery Mode” of your choice either “Email”, “Email and Hard Copy” or Hard copy. Based on the choice you make additional fields will be required.
-
- Email Option for recipient:
- Name
- Address (Official Postal Address is required if you opt for an official copy transcript). Follow the instruction that has been provided above and below this field, ensure what it says.
- City/Town
- Phone Number
- Landmark/Ghana Post GPS
- Email Address (Personal address for Student copy and Official Address for Official copy Transcript)
- Email and hard copy Option receiver:
- Destination Country
- Preferred Delivery Option” i.e EMS or Self-Pickup
- Name
- Address (Your Postal Address is needed if you want for an official copy of your transcript).Pay attention to the instructions below and above this field, and make sure you follow them.
- City/Town
- Mobile Number
- Landmark/Ghana Post GPS
- Email (Personal address for Student copy and Official Address for Official copy Transcript)
- Hard copy Option;
- Destination
- Preferred Delivery style i.e EMS or Self-Pickup
- Your name
- Address (If you request an copy of the transcript, you must provide a postal address). Follow the instructions provided above and below this field, and make sure they are correct.
- City/Town
- Phone Number
- Landmark/Ghana Post GPS
- Email Option for recipient:
- Press on next to review your request.
- Click on Submit and then ‘OK’ to proceed to payment” will be displayed. Click OK.
- NB: Note that the actual pay for one transcript request either official or student copy is GHC 60.00. There is no charge for the self-pickup option but extra payments are added to the cost if you opt for EMS as your delivery option.
5. Online Payment
A transcript request is complete after you pay for the request. All payments are NOT REFUNDABLE. Refer to the section on “UNSUCCESSFUL//PENDING PAYMENT” for further details.
You will be directed to the “pay for transcript” page after the successful submission of a request. You will see the details of the request including the total cost of the transcript.
To initiate the payment;
- Scroll to the bottom of the “Pay For Transcript” page.
- You will see some information about the payment. Press on the “Pay For Request” button.
- You will be directed to the “The Teller” payment platform. You should see your email, the total cost of the transcript, and two payment options, that’s “PAY WITH CARD” and “PAY WITH MOBILE”.
- For the “PAY WITH CARD” option; you can either pay with a VISA or a Mastercard
- For the “PAY WITH MOBILE” option; you can either pay with MTN, Vodafone Cash, Tigo, Airtel, G-Money, or Merchant Float.
- Select any payment option of your choice and follow the instructions that will follow.
- You will be redirected back to the “Pay For Transcript” page with a Transaction successful message and digital receipt if your transaction was successful else you see an unsuccessful message.
- Receipt of the success message means that your transcript has been successfully submitted.
6. Unsuccessful/Pending Payment
If you received a confirmation message that the transcript cost has been deducted from your account but the resulting message on the transcript system is “Payment Unsuccessful”.
- Refresh the page and click on the “Transcript Request” button. You should see the request you made.
- If the payment has been confirmed, the status of the request will be Paid in green color.
- If you still see the status as “Pending Payment” , while the amount has been deducted. Click on the request to view the request details. you will see the “Confirm Payment” button at the top of the request review page. Click on the confirm payment button to successfully pay for the request. If the payment gets confirmed, the system will provide you with a digital receipt of the transaction.
- If all of the processes above fail, please contact the support service desk via https://helpdesk.knust.edu.gh
How to Track The KNUST Online Transcript Request Status
All Requests for transcripts go through three (3) basic stages:
- Submitted
- Approved – Processing
- and Sent
Submitted: It means that the request has been made with the status pending payment or with the status completed and paid.
Approved – Processing: If the faculty in charge approves your transcript request, the request status moves to the Approved – Processing (highlighted with green color).
Sent: It is when your hard copy has been delivered to the given location.
Note: The TranSwift Online Notification system notifies the user at various stages of processing from start to finish.
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