Training Manager at Kempinski

Kempinski Hotel Gold Coast City

There is a job vacancy for Training Manager at Kempinski. The Training Manager is responsible for successful onboarding and development of the hotel team through well-designed and operationally viable blended learning solutions. He/She ensures that every corporate training is developed in both skills and competencies to deliver consistently beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.

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Key Responsibilities:

  • Establish a training network according to Kempinski standards, including spending time in operations to foster this network.
  • Analyze training needs and training effectiveness.
  • Ensure that every department having corporately developed Training BITES has fully implemented these, and ensured they reflect all hotel-specific policies and procedures.
  • Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel-specific training BITES.
  • Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate the attendance of required participants.
  • Plan, design and deliver training programs.
  • Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
  • Analyze the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
  • Coach and train managers and Departmental Trainers to improve departmental performance.
  • Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
  • Organize and supervise Kempinski DNA and brand immersion activities.
  • Continuously seek and support new approaches, practices, and processes to improve the efficiency of the training services offered.
  • Work together with department heads and analyze operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solutions.
  • Train and develop Training team members.
  • Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
  • Identify potential training talent and propose & foster Master Trainer candidates.
  • Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
  • In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
  • Lead by example and promote Kempinski’s core values.
  • Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
  • Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year
  • Promote and implement Kempinski Corporate Training policies and procedures.
  • Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
  • Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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 Desired Skills and Qualifications 

  • Bachelor’s Degree or Master’s Degree in Administration/Hospitality
  • A minimum of five(5) years of experience in the hospitality industry including at least one managerial position.
  • At least 2 years in a similar role
  • Ability to work and communicate in a multinational environment:
  • English – excellent oral and written skills
  • Additional language – beneficial

To fill this position the candidate must have: 

  • Planning and organizational skills.
  • Verbal and written communication skills
  • Customer service skills and presentation skills
  • Budgeting Experience
  • Computer literacy adapted to the field of training
  • Proficient in Microsoft office
  • Advanced powerpoint skills
  • Ability to design training programmes/instructional design

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The candidate should be:

  • Passionate for European Luxury
  • Lead by example
  • People-oriented
  • Self-confident
  • Entrepreneurial
  • Persuasive
  • Quality-oriented
  • Well-presented

How To Submit An Application For Training Manager (Kempinski)

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