New Job Advert At PassionAir

PassionAir

PassionAir is here with a fresh career advert. They are in search of a Ticketing Agent to work in Takoradi, Ghana.

Duties and Responsibilities:

  • Provide the highest level of customer service at the ticketing office.
  • Efficiently handle all customer-related issues at the front desk area to the satisfaction of customers.
  • Ensure that customer turn-around time is within company standards.
  • Sell the company’s services and introduce new services to customers.
  • Adhere to and maintain high standards of professionalism by observing the Company’s grooming standards, ethics, etiquette, and other company policies.
  • Resolve payment, ticketing, and reservation issues.
  • Resolve complaints and answer queries from customers regarding services and procedures accurately.
  • Handle assigned corporate accounts and travel agents in collaboration with the Sales Officer. Process, pay, and report refunds as delegated by the Ticketing Supervisor.
  • Handle assigned corporate accounts and travel agents in collaboration with the Sales.
  • Handle the issuance of all non-revenue/staff tickets as delegated by the Ticketing Supervisor.
  • Prepare daily, weekly, monthly, and yearly sales reports. Assist in call-outs and customer service management in case of disruptions.
  • Assist the Marketing Manager in the implementation of special events and activities.

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Requirements:

  • HND in sales or marketing-related fields
  • IATA Certificate in Reservation and Ticketing.
  • Must be fluent in spoken and written English and at least one local language with good communication skills.
  • At least 2 years’ experience in ticketing and reservation.
  • Knowledge of Passenger Handling is a plus.
  • Skilled user of MS Office Suite, especially Excel
  • Ability to respond to complex inquiries or complaints from customers.
  • Excellent written and verbal communication.
  • Excellent customer service capabilities.
  • Selling skills
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Mode Of Application For Advert At PassionAir 

Forward your CV to: admin@Flypassionair.com

Closing date: 17th May, 2024

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