PassionAir is here with a fresh career advert. They are in search of a Ticketing Agent to work in Takoradi, Ghana.
Duties and Responsibilities:
- Provide the highest level of customer service at the ticketing office.
- Efficiently handle all customer-related issues at the front desk area to the satisfaction of customers.
- Ensure that customer turn-around time is within company standards.
- Sell the company’s services and introduce new services to customers.
- Adhere to and maintain high standards of professionalism by observing the Company’s grooming standards, ethics, etiquette, and other company policies.
- Resolve payment, ticketing, and reservation issues.
- Resolve complaints and answer queries from customers regarding services and procedures accurately.
- Handle assigned corporate accounts and travel agents in collaboration with the Sales Officer. Process, pay, and report refunds as delegated by the Ticketing Supervisor.
- Handle assigned corporate accounts and travel agents in collaboration with the Sales.
- Handle the issuance of all non-revenue/staff tickets as delegated by the Ticketing Supervisor.
- Prepare daily, weekly, monthly, and yearly sales reports. Assist in call-outs and customer service management in case of disruptions.
- Assist the Marketing Manager in the implementation of special events and activities.
Recommended: Entry Level Job Vacancy At Herbalife
Requirements:
- HND in sales or marketing-related fields
- IATA Certificate in Reservation and Ticketing.
- Must be fluent in spoken and written English and at least one local language with good communication skills.
- At least 2 years’ experience in ticketing and reservation.
- Knowledge of Passenger Handling is a plus.
- Skilled user of MS Office Suite, especially Excel
- Ability to respond to complex inquiries or complaints from customers.
- Excellent written and verbal communication.
- Excellent customer service capabilities.
- Selling skills
Mode Of Application For Advert At PassionAir
Forward your CV to: admin@Flypassionair.com
Closing date: 17th May, 2024