New Job Advert At PassionAir

PassionAir is here with a fresh career advert. They are in search of a Ticketing Agent to work in Takoradi, Ghana.

Duties and Responsibilities:

Provide the highest level of customer service at the ticketing office.
Efficiently handle all customer-related issues at the front desk area to the satisfaction of customers.
Ensure that customer turn-around time is within company standards.
Sell the company’s services and introduce new services to customers.
Adhere to and maintain high standards of professionalism by observing the Company’s grooming standards, ethics, etiquette, and other company policies.
Resolve payment, ticketing, and reservation issues.
Resolve complaints and answer queries from customers regarding services and procedures accurately.

Handle assigned corporate accounts and travel agents in collaboration with the Sales Officer. Process, pay, and report refunds as delegated by the Ticketing Supervisor.
Handle assigned corporate accounts and travel agents in collaboration with the Sales.
Handle the issuance of all non-revenue/staff tickets as delegated by the Ticketing Supervisor.
Prepare daily, weekly, monthly, and yearly sales reports. Assist in call-outs and customer service management in case of disruptions.
Assist the Marketing Manager in the implementation of special events and activities.

HND in sales or marketing-related fields
IATA Certificate in Reservation and Ticketing.
Must be fluent in spoken and written English and at least one local language with good communication skills.
At least 2 years’ experience in ticketing and reservation.
Knowledge of Passenger Handling is a plus.
Skilled user of MS Office Suite, especially Excel
Ability to respond to complex inquiries or complaints from customers.
Excellent written and verbal communication.
Excellent customer service capabilities.
Selling skills