Group Core Support Systems Lead

Letshego

There is a job vacancy for the Group Core Support Systems Lead. You will report to the Group IT Applications Manager.

Qualifications:

Education:

  • Bachelor’s Degree – preferably in Information Technology or a Diploma in Computer Science or related IT Certificates.

Experience:

  • 5+ years of experience as a Manager, Project Manager or in a leadership role.
  • PMP or project management experience.
  • Experience in implementing ERP Systems and prior IT project management experience in a financial services environment is strongly preferred.
  • Microsoft certification (s) MCSA or MCITP
  • CISCO certification (s) CCNA

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Knowledge:

  • Understanding and knowledge of ISO 27000 series of IT Security standards (more specifically ISO 27002)
  • Understanding of BS7799 Standards as applicable to IT Information Security
  • Maintaining focus on customer satisfaction through process improvement, workfolow automation, and two-way communications.
  • Knowledge of all systems operations processes, procedures ans quality standards.
  • Knowledge of IT Security Audit fundamentals.
  • Technical knowledge of the following products will be advantageous:
    • CyberArk
    • Alien Vault
    • AlgoSec
    • Open DNS
  • In-depth knowledge of IBM/Tivoli Workload Scheduler (IWS/TWS), including related control and monitoring systems.
  • Demonstrate proficiency with Microsoft Project, Smaersheet or other Project Management toolsets, as well as Microsoft Office products including Visio and PowerPoint.
  • Excellent interpersonal skills, and ability to work with diverse personality types.

Skills:

  • Able to convert technical jargon to a business audience.
  • Good verbal and written communication
  • Good interpersonal and teamworking skills
  • Analytical interpersonal and teamworking skills
  • IT forensic analysis
  • Incident handling and analysis
  • Familiarity with automated workload management and monitoring.
  • Must be able to support various SDLC, i.e. Dev, Test, Implementation and Production.
  • Experience in creating and maintaining operational run books for distributed batch operations.
  • Experience in Agile application development and SCRUM concepts.
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Critical Deliverables / Core Accountabilities and Responsibilities

  • Builds and maintains relationships with the Service Owners and Managers.
  • Manages critical incidents, gathering key information from supporting sources on the call, effectively determining appropriate courses of action, engaging and escalating involvement of required resources.
  • Takes technical support ownership of all Field Operations related systems.
  • Logs and follows up on issues with 3rd party software suppliers.
  • Responds to support requests promptly and meet agreed Service Leve Agreements (SLAs).
  • Influences data management principles and approaches to how we store, report and present data.
  • Produces user documentation as required.
  • Documents any system administration activities and processes to ensure a smooth handover for absences, leavers or new starters.
  • Performs data management activities to improve data quality and remove duplications of data within systems.
  • Works with the BI and Analytics team to ensure reporting for the system meets business needs.

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How To Submit An Application For Group Core Support Systems Lead

You apply by sending your applications accompanied by Curriculum Vitae to:  grouprecruitment@letshego.com by indicating the position they are applying for in the subject email: e.g. Ref: Group Core Support Systems Lead

Closing Date: 16th December, 2022

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