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Front Desk Supervisor Job Vacancy

As a full time Front Desk Supervisor, your job is to oversee the daily operations of the front desk, ensure that all guests and visitors are greeted in a professional and friendly manner. You supervise front desk staff, handle guest inquiries, resolve complaints, and ensure that all administrative tasks are completed efficiently.

This role requires a blend of leadership, customer service, and operational skills to ensure that the front desk functions smoothly and that guests have a positive experience.

Main Responsibilities:

Team Supervision:

Supervise, train, and motivate front desk staff.
Schedule and assign shifts to front desk personnel to ensure adequate coverage.
Conduct performance reviews and provide feedback for staff development.

Guest Service:

Greet guests and visitors upon arrival and provide assistance with check-in/check-out procedures.
Handle guest complaints or concerns promptly and professionally, ensuring a resolution that satisfies the guest.
Answer phone calls, emails, and other inquiries about services, reservations, and amenities.

Training and Development:

Continuously train front desk staff on updated company policies, procedures, and customer service techniques.
Organize role-playing sessions or workshops to help staff improve their problem-solving skills and overall performance.
Ensure new employees receive proper orientation and shadowing to get acclimated to the role.

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Administrative Tasks:

Oversee and maintain accurate guest records, reservations, and billing information.
Ensure the front desk is organized and stocked with necessary supplies (e.g., registration forms, brochures).
Process payments and handle cash, credit, and debit transactions.

Operational Efficiency:

Monitor and manage room availability, guest check-ins/outs, and special requests.
Coordinate with housekeeping and maintenance to ensure guest rooms are ready and well-maintained.
Oversee key distribution and ensure security procedures are followed.

Financial Oversight:

Assist with invoicing, billing discrepancies, and handling guest payments (including deposits, adjustments, or refunds).
Maintain accurate cash drawer and daily revenue reports.
Reconcile guest folios and ensure that all charges are correct.

Compliance & Safety:

Ensure that all front desk procedures comply with company policies and legal requirements.
Handle emergency situations calmly and professionally (e.g., evacuations, medical incidents).
Maintain a safe and secure environment for guests and staff.

Communication:

Communicate effectively with other departments (housekeeping, maintenance, management) to coordinate guest needs.
Provide daily reports to management on front desk activities and guest feedback.

Conflict Management:

Address conflicts between staff members in a fair and professional manner, ensuring a positive and productive work environment.
Mediate any issues between guests and staff that may arise during their stay, ensuring a swift resolution.

Event Coordination:

Assist in coordinating small in-house events, conferences, or meetings by liaising between guests and other departments.
Ensure that event spaces are set up according to guest specifications and are ready for use on time.

Qualification & Competencies:

Candidate must have a minimum of HND with two years of working experience
Strong communication and interpersonal skills.
Problem-solving ability and conflict resolution skills.
Excellent organizational and multitasking abilities.
Proficiency with front desk software and basic office equipment (e.g., phones, computers).
Ability to work well under pressure and manage stressful situations.
Attention to detail and a commitment to customer satisfaction

Salary: ¢3480