Job Vacancies

Branch Sales & Services Manager – Adum

Fidelity Bank’s Adum branch required the services of a Branch Sales & Services Manager. As a Bachelor’s degree holder, you stand a chance of grabbing this job opportunity.

Key Result Areas:

To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual
To deliver sales targets of the Branch
To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
To establish operational goals which are challenging in the improvement of :
- Operational Cost
- Service Quality
- Controls
- Customer Service
To check and control hygiene of the Branch , working and safety conditions and oversee premises, building, equipment and Branch security
To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets.
Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.
To ensure that the Branch does not obtain an adverse audit grade.
To ensure that the Branch suspense accounts are always balanced
To be responsible for the appraisal of operations staff in the Branch
Keep abreast of local competitors activity and make recommendations on internal pricing, promotion and product policies
Any other duties that will be assigned by the Head of Domestic Operations.