Branch Sales & Services Manager – Adum

Fidelity Bank

Fidelity Bank’s Adum branch required the services of a Branch Sales & Services Manager. As a Bachelor’s degree holder, you stand a chance of grabbing this job opportunity.

Key Result Areas:

  • To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual
  • To deliver sales targets of the Branch
  • To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
  • To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
  • To establish operational goals which are challenging in the improvement of :
    • Operational Cost
    • Service Quality
    • Controls  
    • Customer Service
  • To check and control hygiene of the Branch , working and safety conditions and oversee premises, building, equipment and Branch security 
  • To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets.
  • Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.
  • To ensure that the Branch does not obtain an adverse audit grade.
  • To ensure that the Branch suspense accounts are always balanced 
  • To be responsible for the appraisal of operations staff in the Branch
  • Keep abreast of local competitors activity and make recommendations on internal pricing, promotion and product policies 
  • Any other duties that will be assigned by the Head of Domestic Operations.

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Recruitment Process For The Role: Branch sales & Services manager 

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Application Deadline: 8th December, 2023

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