MTN Ghana Latest Job Posting

MTN Ghana

MTN Ghana is here with a latest job posting. The telecommunication company is now looking for a Manager, Retail Experience.

Job Context:

  • Technology and Platform business
  • Multi regulation and multifaceted stakeholder management
  • Public Listed Organization
  • Environmental, Social and Governance prioritized
  • Regionalization structure implication
  • Performance driven environment
  • Development of a sophisticated client base (especially high value)
  • Diverse cultural environment
  • Extended workforce management

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Foundational Skills Proficiency Required:

Strategic Planning & Thinking

  • Analyze the organization’s wider environment and draw conclusions about the impact of events and activities; guide the team to create solutions that deliver value in line with the business plans.
  • Develops and implements organization wide policy by determining target audience, building coalitions with the appropriate population, and developing a budget.

Critical Thinking

  • Introduces new approaches that may have been tried elsewhere.
  • Examines situations from multiple or different perspectives.
  • Recognizes points for improvement and uses imagination to solve problems.

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Analytical Thinking

  • Organizes, classifies, and synthesizes the data into fundamental issues.
  • From the information, identifies the most probable causes of the problem.
  • Reduces the information down into manageable components.
  • Identifies the logical outcomes from analyzing the data collected.

Decision Making based on Decision Modelling

  • Maintains the utmost integrity and behaves ethically at all times. Identifies gaps in information and makes informed assumptions in order to take timely action.
  • Addresses very complex issues and makes a judgment call on the need for additional analysis or the business necessity to take a timely decision, with the available information.
  • Demonstrates basic understanding of different decision models.
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Qualification Required & Experience:

Education:

  • A University Degree. Affiliation to a Professional body (CIM etc.) is a plus.

Experience:

  • At least 5 years’ experience in Customer Service and People Management with at least 3 years in a supervisory position

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Competencies

Professional/Technical competencies:

  • Strong customer service knowledge.
  • A working knowledge of all MTN products and services.
  • Strong knowledge of sales management.
  • Strong Financial and business knowledge
  • Stakeholder and People management
  • Customer relationship and experience management
  • Technologically savvy
  • Strong digital knowledge

Skills/ Physical competencies:

  • Ability to manage self and be a team player, good conflict management, take and manage accountability.
  • Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently.
  • Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports.
  • Personal Skills – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, and share knowledge effectively.
  • Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
  • Skill in Resource Management

Behavioural qualities:

Must live the MTN Values of

  • Can Do; Integrity; leadership; Innovation; Relationships

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Must Live the MTN Vital Behaviours of.

  • Complete Candor, Complete Accountability, Active Collaboration and Get it Done

Location: Accra

How To Send An Application For The Latest Job Posting At MTN Ghana 

Qualified applicants should indicate vacancy number Ref no: MTN-SALES-ADTRACK0030 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

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Interested and qualified applicants should send their Curriculum Vitae to: mtnghanarecruitment@mtn.com

Closing Date: 22nd March, 2023

Only shortlisted applicants will be contacted

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