An amazing job opportunity is open at Fidelity Bank. The institution is hiring a Head, Business & SME Products, Strategy and Performance Reporting.
Qualifications & Experience
- A strong academic background is required, ideally a Master’s degree in Business Administration, Finance, Economics, Statistics, Engineering, or a related field.
- At least 8–10 years of progressive experience in banking or financial services, with solid exposure to Business or SME Banking.
- Professional certifications such as CA, CFA, ACCA, PMP, PRINCE2, Agile, or similar will be an added advantage.
- Proven experience managing products from start to finish — from design and development to performance tracking and profitability.
- Good understanding of banking products, credit processes, customer needs, and market trends.
- Experience in business strategy, planning, and performance management within the financial sector.
- Hands-on experience in sales and operations, especially in Business or SME Banking.
- Ability to build financial models, dashboards, and reports that support decision-making at senior levels.
Technical & Industry Skills
Product & Business Banking
- Strong knowledge of SME and Business Banking products such as loans, deposits, trade finance, payments, and digital solutions.
- Ability to manage the full product lifecycle from idea generation to launch and post-launch review.
- Familiarity with regulatory requirements, risk management, and product governance frameworks.
- Experience reviewing product performance and identifying areas for improvement.
Analytics & Financial Planning
- Strong analytical skills with tools like Excel, SQL, Power BI, or similar.
- Experience in financial modelling, portfolio analysis, and performance tracking.
- Good understanding of budgeting processes, including planning, monitoring, and variance analysis.
- Ability to interpret financial statements and turn data into clear business insights.
Strategy & Planning
- Ability to turn strategy into clear action plans and measurable targets.
- Experience in market research, competitor analysis, and trend tracking.
- Clear understanding of how strategy connects with operations and financial performance.
Stakeholder Management
- Strong ability to work across teams such as Credit, Risk, Operations, Marketing, and Finance.
- Skilled at building alignment and collaboration across different levels of the organization.
Leadership & Management
- Proven ability to lead and manage high-performing teams.
- Experience coaching and developing team members.
- Strong organizational skills, including prioritization and workload management.
- Good negotiation and decision-making skills.
- Ability to set targets, review performance, and drive accountability.
Specialist Knowledge
- Deep understanding of SME Banking, including products, risks, and compliance requirements.
- Ability to identify business gaps, customer challenges, and market opportunities.
- Knowledge of credit processes and risk assessment, and how they impact product performance and customer experience.
Communication Skills
- Ability to clearly present ideas, strategies, and financial insights to senior management.
- Strong written and verbal communication skills.
- Confident in preparing presentations, reports, and business proposals.
- Able to simplify complex data into clear, actionable insights.
Personal Qualities
- Strategic thinker with a results-driven mindset.
- Strong analytical and problem-solving skills.
- Able to work under pressure and manage multiple priorities.
- Proactive, innovative, and open to continuous improvement.
- High level of integrity and professionalism.
- Adaptable and resilient in a fast-paced environment.
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Key Responsibilities
Product Strategy & Development
- Lead the development of Business and SME Banking products from concept to launch and beyond.
- Ensure all products meet regulatory and risk requirements.
- Regularly review product performance and improve profitability and customer value.
- Identify new opportunities through market trends and customer insights.
- Work with Marketing to promote products and increase usage.
Business Performance & Reporting
- Develop forecasting models, dashboards, and performance reports.
- Track and report performance across Business and SME segments.
- Present insights and recommendations to senior management.
- Ensure accuracy and consistency of data across systems.
- Support budgeting and financial planning processes.
Strategic Planning & Analysis
- Support the development of business strategies aligned with market needs.
- Review customer segments and improve targeting strategies.
- Identify performance gaps and recommend solutions.
- Support initiatives that drive growth, efficiency, and market share.
Stakeholder Collaboration
- Work closely with internal teams to ensure smooth execution of business plans.
- Support different units with data and insights for better performance tracking.
- Ensure alignment between different business units and overall strategy.
- Partner with Finance on budgeting and cost management.
Operations & Process Improvement
- Improve processes to enhance efficiency and productivity.
- Ensure timely and accurate reporting across the business.
- Promote automation and digital tools to improve workflows.
Insights & Communication
- Analyze data to guide product and business strategy.
- Prepare presentations and reports for senior leadership.
- Lead discussions, workshops, and strategy sessions.
Team Leadership
- Lead and develop a team of analysts.
- Oversee data analysis, reporting, and research activities.
- Set goals, manage performance, and support team growth.
- Encourage a culture of accountability, innovation, and teamwork.
How To Apply For A Job At Fidelity Bank
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