Mastercard Foundation presents an employment chance for graduates. They are hiring a Technical Support Analyst (6 Months contract).
Your Daily Work:
- Drive end-to-end support for the Foundation technology tools by responding and resolving incoming support requests, diagnosing technical problems, performing updates / configuration changes, and escalating to other departments (as required).
- Monitor IT services to ensure consistent, reliable, and secure delivery and maintaining an error-log and user-reported issue list.
- Provide guidance and ongoing training for end-users on commonly encountered issues.
- Interface with local vendors as required, to help resolve technical issues.
- Onboard, monitor and offboard the Foundation staff personal IT equipment (e.g., facilitating training, user guideline compliance, equipment performance management, closing of accounts, etc.); drive scheduled equipment refreshes.
- Perform regular maintenance on network connected devices to ensure integrity of the network.
- Deliver a distinctive online user experience by supporting SaaS solutions including maintenance, troubleshooting issues and tech support.
Profile:
- Bachelor’s degree or diploma and/or certificate in IT related fields.
- Minimum 5 years’ experience supporting end users, applications, and hardware.
- Practical hands-on experience on workstations, printers, cellphones, and audio-visual equipment.
- Possesses an intermediate level of network and infrastructure expertise coupled with a high ability to quickly learn new technologies.
- Exceptional analytic and troubleshooting skills for solving problems.
- Fluent in English and local language(s).
- Results driven and motivated by a sense of performance excellence and a sense of urgency; possesses a proactive and ‘self-starter’ mentality.
- Ability to travel internationally up to 10% of the time.
- Flexible, adaptable, and able to execute a range of job duties and changing priorities.
- Proven excellence in verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures and to distill complex information and data into accessible conversation and written pieces.
- Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
- You have a commitment to Mastercard Foundation’s values and vision.
View: Employment Ad At ARB APEX Bank
How To Send Your Candidacies For Employment At Mastercard
Deadline: February 7, 2024.