The service of a Desk Based Account Manager is needed at Vodafone. The role holder is a proactive Desk Based Account Manager, who will act as the desk based point of contact for the customer/partner developing long term customer relationships. He/she is responsible for delivering against personal revenue targets and closing own contracts, as well as engaging with others / specialists to deliver customer requirements as necessary. He/She will also lead on sales optimization, VBS administration and special projects. The split will be 40% sales and 60% sales administration/optimization.
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Job Responsibilities:
Impact on the business
- Key Responsibilities
- Typically responsible for a small number of medium sized accounts, or in some instances, as the single point of contact for one large client e.g. a government body. You will carry a percentage of the sales team opportunities and revenue target.
- To be responsible, as part of an overall account team from the desk, customer satisfaction to their nominated clients.
- To be responsibility for outbound sales prospecting and opportunities.
- Sales optimisation – provide support to VBS sales team e.g. developing sales database of key contacts, dealing with ad hoc operational requests that come to VBS and reporting for the Sales team
- To be responsible for visiting 10 small customers ‘Face to Face’ infrequently.
- To inputs incidence into CRM and follow up daily to know the status of each application and make the necessary correction at the various stage
- To order for hardware through SAP- Entries unto SAP sheet and ordering of hardware
- Fully support wide range of administrative duties for AMs
Check: New Job Placements At GIZ
Other Duties
- Entry of applications in the UNICON/ SIBEL CRM for new and additional
- Using SIBEL CRM / UNICON for entries of RBT/BULK SMS
- Creating customers on SIBEL CRM / UNICON
- Sending of the one-offs and contract to RA-Revenue Assurance) for loading
- Receiving of faulty phones from customers at the reception and reporting through an excel sheet to be sent repair.
- Attending to customers complaints and channeling them to the right stakeholder to ensure customer satisfaction from front desk.
- Receiving of termination/cancellation of contract letter from the reception and forwarding to products for the necessary action to be taken.
- Receiving upgrade/downgrade letters from customers and entering in CRM to be done
- Receiving of mail/letters from all the retail shops in Accra for complaints such as bundle not loaded/delay in loading, wrong loading, CUG not working, SIM registration failed, customers inability to make calls or receive, invalid Sims and others and ensuring provisioning attends to them.
- Follow up on bill for customers awaiting their bills to make payments