How To Reverse Airtime to Money on MTN

How To Reverse MTN Mobile Money Transactions

Have you ever been or imagined being in a situation where you buy airtime instead of sending money? Yes it happens and it can be very frustrating if you need that money for something urgently.

In this article, you will be introduced to How To Reverse Airtime to Money on MTN.

Mobile money users in Ghana can now cancel monetary transfers that were inadvertently converted to airtime, thanks to measures put in place by MTN. The minimum refundable airtime balance is GHS 10.00. Any purchases below that threshold are final and cannot be reversed.

Mistakenly purchased airtime (credit) can now be undone or reversed thanks to MTN’s updated policies on their popular Mobile Money Platform.

Short Code To Reverse Airtime to Money on MTN

The Short Code used to reverse airtime to money is the popular MTN Mobile Money Code *170#. 

This means that airtime reversal is currently available for only MoMo subscribers.

How To Reverse Airtime to Money on MTN

  1. Dial *170#
  2. Enter 7 for Wallet
  3. Enter 5 for Airtime Reversal
  4. Select Transaction due for Reversal
  5. Enter 1 to Confirm the Reversal.

You will be prompted by a pop-up notice before the transaction can be reversed. After consent/confirmation is given, you’ll get a text message confirming the reversal.

As with each service, MTN’s has its own set of conditions regarding the airtime reversal. This will make it easy and also prevent certain people from abusing or talking advantage of the system. Take a look at them down here.

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Check this out: 

Terms and Conditions for MTN Mobile Money Airtime Reversal

  1. Reversals cover only airtime purchased from a MoMo subscriber’s wallet
  2. Reversals are initiated by the subscriber from their own wallets.
  3. Reversals from Merchant / Agent airtime purchase is not allowed.
  4. Minimum airtime to be reversed is GHS 10. Transactions below GHS 10 cannot be reversed.
  5. No partial reversal is allowed. The subscriber needs to ensure that the full value of airtime purchased and the bonus amount received is available before the reversal can be effected.
  6. In case some part of the bonus or main airtime has been used by the customer, the transaction cannot be reversed. The customer has the opportunity to top-up to ensure that the full amount is available to be able to reverse.
  7. The sender of the Airtime needs to contact the receiver to approve the reversal after initiating the reversal.
  8. Airtime reversal can only be done within 72 hours of performing the transaction.
  9. No reversal can be processed after 72 hours of purchase.
  10. Notification will be sent to both the sender and receiver upon completion of the reversal.

Conclusion

We hope this helps in the event that you unfortunately purchase credit when you are not supposed to. This article on How To Reverse Airtime to Money on MTN will help solve that situation anytime you find yourself in this predicament.

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