If you are passionate about customer service, then you are in luck as Melcom present vacancies for Customer Care Specialists/Receptionist.
Responsibilities:
- Warmly welcome and assist visitors, clients, and guests as they arrive, ensuring a positive first impression
- Handle incoming calls, directing them to the appropriate personnel, and addressing inquiries or concerns promptly.
- Manage schedules by coordinating appointments and meetings for staff and ensuring all necessary materials are prepared
- Perform various administrative tasks, including data entry filing, and maintaining office supplies
- Receive and distribute mail and packages, as well as manage outgoing correspondence.
- Ensure the reception area is tidy, organized, and presentable at all times, reflecting the professional image of the organization
Your Background:
- SHS, WASSCE, Diploma, and HND in hospitality, secretary, and Business Administration are plus.
- Must have a minimum of 1 to 2 years of working experience in a related role.
Excellent verbal and written communication skills in English and ideally, one or more local languages to effectively interact with diverse clients and visitors. - Strong customer service skills with a friendly and professional demeanor, capable of handling inquiries and complaints gracefully.
- Proficiency in using Microsoft Office Suite and familiarity with office equipment (eg. printers, and copiers) to manage administrative tasks efficiently.
Workplace: East Legon, Boundary Road
How To Apply The Job: Customer Care Specialists
Those who wish to apply can do so by pushing their applications and CVs to recruitment.melc@gmail.com