Zipline is announcing a new career opening. The company is seeking to recruit a Fulfillment Operations Lead – GH-2, Ghana. The role is located at Mpanya, Ghana.
Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are.
What You Will Do:
- Set and communicate ambitious goals and priorities for your team – in alignment with Zipline and organization/country goals. Some of these goals will be local and others will directly connect to global metrics used to measure our effectiveness in serving customers.
- Call out when your team needs help: there are gaps in resources (people, tools, skills) that will prevent your team from reaching certain goals — these must be flagged early and often.
- Make sure work is distributed across your team in a way that allows for collective and individual success. Leads should not be the responsible person on key project work, but rather should be identifying members on their team to own projects. Leads should be comfortable putting people in uncomfortable positions (i.e., giving people work that is slightly above their capacity).
- Ensure that your team’s work is coordinated with the teams around them.
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What You Will Bring:
- Already demonstrating high quality in executing of direct & indirect operational duties excellently therefore able to “lead by example”
- Appreciates the value of using numbers to understand problems and make decisions
- Uses sound judgement to know what decisions are important to make or not to make
- Strong contributor to team cohesion at the nest
- Demonstrating strong mentoring and coaching skills
- Demonstrates critical thinking about customer needs and customer experience
- Strong executor with people management skills
- Extensive experience in stakeholder management, strategic thinking, and negotiation