PolyTank (GH) Ltd is broadcasting the opening of a new job. They are looking for an experienced Customer Service Manager to provide excellent customer service and to improve customer service experience and create engaged customers. The goal is to keep the customer service department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet customer expectations.
Your Work:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standard.
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities
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Standard:
- 3 to 5 years proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration, Social science degree or related field
Mode of Job Application At PolyTank Ghana
You may apply by sending cv to: polytanksrecruitment@gmail.com
Due Date: 7th March, 2025