A proactive and dedicated Chat Support Specialist is needed to handle customer inquiries across live chat, WhatsApp, and social media. You will provide fast, accurate, and empathetic support while assisting with technical issues, account queries, and overall customer experience in a fast-paced digital environment.
Location: Africa
Contract: Full-Time
Salary: USD 6,000 – 8,400 / Year
Job Code: Z5OLN92EYX
Responsibilities
- Respond to customer inquiries accurately and on time
- Deliver excellent support via phone, text, email, social media, and live chat
- Meet KPIs including response time, resolution efficiency, and documentation accuracy
- Prioritize tasks and multitask effectively
- Quickly adapt to multiple software and technology platforms
- Use tools such as Zendesk, Freshdesk, Slack, CRMs, Google Suite, RingCentral, and more
- Work collaboratively to achieve team and departmental goals
- Maintain professionalism and accountability in every interaction
- Communicate clearly with strong written and verbal skills
- Ensure every customer interaction reflects the client’s brand values
Requirements
- Bachelor’s degree in English, Communications, Marketing, or related field
- Proven customer service/support experience
- Strong written communication and listening skills
- Ability to show empathy and understanding in written communication
- Strong problem-solving and customer retention skills
- Passion for delivering results and improving customer experience
- Experience with chat support software and CRM tools
- Basic technical troubleshooting knowledge
- Familiarity with data entry and management
- Ability to work independently and within a team
- Must have stable high-speed internet, a working laptop, and reliable backup power
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