Turkish Airlines is broadcasting a new job update. They are looking forward to hiring a Sales and Station Agent. As the role holder, you will play a major role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at the company’s Sales Office, Airport Office, or both.
Work Outline:
- With a warm and friendly demeanor, you will handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations (Check-in, Manifest preparation) services.
- Your responsibilities will include calculating fares, arranging routes based on passenger requests, providing schedule and fare information, and ensuring seamless coordination throughout the passenger journey. You’ll handle reservation/booking requests with efficiency and issue tickets for both domestic and international flights. Additionally, you’ll deal with processes such as Endorsement, Rerouting, and the return of tickets.
- As the aircraft arrives, you’ll warmly welcome passengers and facilitate smooth coordination and communication between the crew, handling agent, catering, cleaning, air traffic, customs, and immigration. You’ll ensure that all necessary flight documents are prepared accurately and completely, place orders for daily catering services, and maintain comprehensive flight records. Post-flight, you’ll handle the accurate filing of documents and perform statistical analysis of flight coupons.
- In cases of lost baggage, you’ll diligently coordinate with the handling agent to locate and deliver lost items to their owners. If necessary, you’ll follow the compensation process accordingly.
Targeted Proficiencies:
- Bachelor’s degree or at least high school graduation.
- Permanent residence permit in the respective country (the company does not provide or assist with work permits).
- Minimum of 2 years experience in civil aviation.
- The ability to thrive in high-pressure situations.
- Excellent command of English and proficiency in local language(s).
- Availability to work in shifts, including overnight shifts.
- A team player who can also work independently when needed.
- Ability to multitask effectively and handle multiple tasks simultaneously.
- Good knowledge and experience with a major Computer Reservations System (Troya or Quickres experience is a plus).
- Strong oral and written communication skills.
- Demonstrated a sense of responsibility and the ability to make accurate and effective decisions.
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