As a full time Front Desk Supervisor, your job is to oversee the daily operations of the front desk, ensure that all guests and visitors are greeted in a professional and friendly manner. You supervise front desk staff, handle guest inquiries, resolve complaints, and ensure that all administrative tasks are completed efficiently.
This role requires a blend of leadership, customer service, and operational skills to ensure that the front desk functions smoothly and that guests have a positive experience.
Main Responsibilities:
Team Supervision:
- Supervise, train, and motivate front desk staff.
- Schedule and assign shifts to front desk personnel to ensure adequate coverage.
- Conduct performance reviews and provide feedback for staff development.
Guest Service:
- Greet guests and visitors upon arrival and provide assistance with check-in/check-out procedures.
- Handle guest complaints or concerns promptly and professionally, ensuring a resolution that satisfies the guest.
- Answer phone calls, emails, and other inquiries about services, reservations, and amenities.
Training and Development:
- Continuously train front desk staff on updated company policies, procedures, and customer service techniques.
- Organize role-playing sessions or workshops to help staff improve their problem-solving skills and overall performance.
- Ensure new employees receive proper orientation and shadowing to get acclimated to the role.
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Administrative Tasks:
- Oversee and maintain accurate guest records, reservations, and billing information.
- Ensure the front desk is organized and stocked with necessary supplies (e.g., registration forms, brochures).
- Process payments and handle cash, credit, and debit transactions.
Operational Efficiency:
- Monitor and manage room availability, guest check-ins/outs, and special requests.
- Coordinate with housekeeping and maintenance to ensure guest rooms are ready and well-maintained.
- Oversee key distribution and ensure security procedures are followed.
Financial Oversight:
- Assist with invoicing, billing discrepancies, and handling guest payments (including deposits, adjustments, or refunds).
- Maintain accurate cash drawer and daily revenue reports.
- Reconcile guest folios and ensure that all charges are correct.
Compliance & Safety:
- Ensure that all front desk procedures comply with company policies and legal requirements.
- Handle emergency situations calmly and professionally (e.g., evacuations, medical incidents).
- Maintain a safe and secure environment for guests and staff.
Communication:
- Communicate effectively with other departments (housekeeping, maintenance, management) to coordinate guest needs.
- Provide daily reports to management on front desk activities and guest feedback.
Conflict Management:
- Address conflicts between staff members in a fair and professional manner, ensuring a positive and productive work environment.
- Mediate any issues between guests and staff that may arise during their stay, ensuring a swift resolution.
Event Coordination:
- Assist in coordinating small in-house events, conferences, or meetings by liaising between guests and other departments.
- Ensure that event spaces are set up according to guest specifications and are ready for use on time.
Qualification & Competencies:
- Candidate must have a minimum of HND with two years of working experience
- Strong communication and interpersonal skills.
- Problem-solving ability and conflict resolution skills.
- Excellent organizational and multitasking abilities.
- Proficiency with front desk software and basic office equipment (e.g., phones, computers).
- Ability to work well under pressure and manage stressful situations.
- Attention to detail and a commitment to customer satisfaction
Salary: ¢3480
How To Apply For The Front Desk Supervisor Job
Deadline: April 11, 2025
