There a new employment offer at First National Bank. The financial company is looking to hire a Core Banking Application Support Analyst.
Role Purpose:
To take responsibility for the Temenos Transact product configuration, parameterization of Temenos applications, functional analysis of business requirements, customization, operational support of the business applications/systems and end-user support request. This includes logging, resolving, monitoring, and tracking change management processes. The Core Banking Application Support Analyst will also be responsible for trending and reporting as well as investigations that aid the Incident and Problem processes to deliver suitable work around and root cause analysis and where applicable they will escalate calls to Third party Vendors for resolution
Responsibilities:
- Implementation of System Application against Objectives by managing installation of planned system solutions and changes against required System Application Plan
- Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service. Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed
- Mange the reduction of hours of unplanned downtime caused by faulty applications incidents
- Query Management Service, responsible for the timely and effective response of IT systems user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Improve user experience by pro-actively advising of issues or fixes being implemented on the system using the appropriate communication avenues
- Comply, understand, and implement all steps within IT development and meet governance in terms of legislative and audit requirements
- The overall management of application releases (tasks, assignments, delivery, timeframes, and problem fixtures)
- Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Manage IT projects to ensure successful implementation within agreed timelines
- IT System and Data Analysis and Reporting on IT System and Data Analysis and Reporting on by taking responsibility for producing reports and statistic information on the applications/systems and impact on business unit and/or segment
- Maintain and make changes to application software systems, as and when required by business, to reduce the number of production problems caused by downtime
- Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary.
- Assists with first level testing of system fixes prior to placement in production environment by providing onsite implementation support if required
- Increase job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organisations.
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
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Experience And Qualifications
- Minimum Qualification – Degree in a relevant technical or technology field
- Experience – 3 to 5 years’ experience in Temenos products (Transact, TPH, FCM and Data Lake) implementation projects of which 2 to 3 years ideally with a Temenos implementation partner
Location: Accra, Ghana
How To Forward Your Application To First National Bank For Employment
Deadline: 7th July, 2023
