Yara Ghana is looking for a Customer Support Specialist to join its digital team. The position will be based at our Head Office in Accra and will report to the Digital Retail Solutions Manager.
Job Responsibilities:
- Support Crop and Digital Solutions inimplementing and scaling new on-farm digital and integrated tools and solutions
- Work closely with and support the Digital Enablers, to feed data into the solution backend system
- Communicate with customers with a strong brand voice and address their enquiries and issues through Zendesk
- Manage and update the customer facing knowledge base and help desk content
- Assist in communication between the Performance Marketing Campaign team and the respective Product Owners for technical issues
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Profile:
Applicants must have the following requirements:
- A university degree in business related studies
- A minimum of 3 years work experience in a customer service or customer support role.
- Excellent verbal and written communication skills
- Fluent in written and spoken English
- Fluency in some local languages will be a plus
- Proficient in the use of Excel and other tools such as Power BI dashboards for data analysis
How To Send An Application For The Role: Specialist – Customer Support
Deadline: 28th June, 2023.