This intermediate technician provides technical support for end user systems/applications on a variety of issues, identifying, researching, and resolving technical problems.
The technician further performs basic system management functions for client systems using a variety of tools such as Active Directory.
He or she may coach the work of other associates.
Responsibilities
- Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
- Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children.
- Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry.
- Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
- Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
- Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
- Troubleshoots standard issues that are escalated from junior technicians to restore service and identify and resolve problems.
- Performs desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
- Performs system management functions related to system management toolsets such as Anti-virus and desktop management systems.
- May engage with third party technical experts as needed to resolve technical problems and restore service.
- May provide technical advice to other technicians and offices.
Faith
- Has a personal relationship with Jesus Christ.
Culture
- Accountable for supporting, upholding, and engaging in Compassion’s core “Cultural Behaviors” in all internal and external communication and relationships.
Education
- College Degree in Information Technology, Computer Science, Computer Engineering or related field
Experience
- Two years or more of relevant experience working in this or a related field.
- Client Support experience is required
Skills;
- TCP / IP
- Active Directory
- Windows Server Environment
Equivalent education, training and/or certification may be substituted for experience and education shown above
APPLICATION PROCESS
CLOSING DATE: Open