- Supports the Head of Unit with infrastructure acquisition, implementation, and maintenance of all IT infrastructure at GCX Head Office, Warehouses and Remote Offices.
- Provides technical support to GCX staff and other end users on the use of GCX IT equipment such as printers, laptops, desktops, UPS and AVR, etc.
- Also supports internal departments with information needs and use of Office productivity tools.
- Supports Trading operations and Market data by ensuring consistent information dissemination on all electronic channels of communications including website, social media, radio & TV stations, tickers, etc
MAJOR JOB TASKS
- Administering users on active directories
- Maintain and manage corporate network infrastructure
- Maintain accurate and complete documentations for company policies and procedures.
- Support staff with using Microsoft Office productivity tools.
- Resolve staff an accurately. client problems promptly and
- Report and coordinate any repairs and maintenances to be undertaken on IT equipment.
- Provide technical assistance to office staffs as needed.
- Assist in software and hardware upgrades.
- Add or update workstations for office staffs.
- Perform routine PC maintenance and updates for performance efficiency.
- Supervise and process help desk support requests.
- Assist in maintaining Internet service, firewalls, telephone systems market data systems
- Initiate process improvements to better answer user demands
- Supports capacity building efforts of the department in providing education to staff on various ICT policies and programmes.
- Supports the Head of department in meetings with staff and stakeholders and in planning the affairs of the department.
- Monthly reporting on various activities.
KNOWLEDGE, SKILLS & ABILITIES
- Good oral and written communication skills
- Commercial awareness,
- Initiative and the ability to work as part of a team.
- Excellent problem-solving, analytical, technical, IT and numerical abilities.
- Quality, High Standards and Control
- Service Excellence Cost Consciousness
- Problem Solving. Decision Making
EDUCATION AND EXPERIENCE
- Minimum of an HND in Information Technology
- Must have worked in a similar position for a minimum of 4 years
Kindly send CV and cover letter to firstname.lastname@example.org
APPLICATION CLOSING DATE: 30th June, 2021
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