Customer Service Job At British Council

British Council

There is a Customer Service Job At British Council. The British Council located in Ghana wishes to recruit a Customer Service and Sales Advisor to help champion the council’s course.

Role Purpose

Post holder will contribute to the smooth running of the British Council’s Teaching and Exams operations in Ghana by delivering high quality customer service and sales targets in line with corporate standards and policies. The post-holder will be one of the main points of contact providing information on British Council services, counselling customers to ensure they make the right decisions regarding products and services and ensuring enquiries are converted into sales. I 

Main opportunities and challenges for this role:

The ideal candidate will work as part of a two-to-three-person team to deliver best-in-class customer experience to all customers and prospects and make them advocates of the British Council. You will operate as a dedicated point-of-contact for assigned customers and work alongside marketing and business streams to increase income.

Main accountabilities but not limited to the following:

  • The post-holder will provide a consistent and positive customer experience in line with the British Council’s Customer Service Strategy and relevant corporate standards and polices
  • Handle first-level enquiries received in person, by email or telephone on relevant aspects of the British Council’s activities / products, in a friendly and professional manner, in line with Customer Service standards, and forward all 2nd level enquiries to relevant colleagues, ensuring they are attended to within specified timelines
  • You will build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements
  • You will also be the single point of contact for assigned opportunities, guiding them through the journey from first enquiry to final sale
  • In addition, you will maintain efficient and up to date scheduling of rooms for both internal and external customers.
  • And supervise the use of all digital systems related to facilities booking.
  • Ensure a courteous and efficient first point of contact for external customers visiting Accra office/country with customer expectations exceeded.
  • Support the delivery of examination services / products through leading on contact, registration and pay and post-test activities to defined quality standards, in order to meet customer needs and support the delivery of the in-country Examinations Business Development Plan
  • Collect and report money collected from customers for exam services daily according to FCCF and audit requirements, through cash desks and by issuing receipts for all income received, reconciliation and, processing refunds. Cash desks must be balanced and closed accurately with actual received income

Essential Requirements:

The successful candidate will need to possess the following requirements:

  • Diploma
  • English Language Proficiency Level minimum B2, written and spoken
  • At least two years working in a reputable customer service environment with proven positive track record
  • Proven track record in sales development and account management environment with proven positive track record.
  • Experience of working with digital platforms. (e.g. CRM, Microsoft Office suite, ERP)
  • Proven track record in sales development and account management environment with proven positive track record.
  • Experience of working with digital systems.

Desirable requirements:

  • University Degree
  • Customer Service Qualification
  • Knowledge of SAP, CRM

Further Information

Pay band: 4

Salary: GHS 3,594.00 per month

Contract type: Fixed Term up till February 2024

 Location: Ghana

HOW TO APPLY 

CLICK HERE TO APPLY 

Closing date: 12 January, 2022.

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