Universal Merchant Bank (UMB) is inviting applications for the position of Customer Experience Officer, with multiple slots available.
This role is ideal for young professionals who are passionate about customer service, communication, and creating meaningful client interactions in a fast-paced banking environment.
At UMB, every customer interaction is an opportunity to build trust, strengthen loyalty, and deliver memorable service experiences.
About Universal Merchant Bank (UMB)
This Bank is one of Ghana’s leading indigenous financial institutions, established in 1972. The bank provides corporate, retail, and digital banking solutions to individuals and businesses across Ghana.
With an extensive branch network and strong digital platforms, UMB continues to focus on delivering innovative and customer-centered financial services.
Role Overview
As a Customer Experience Officer, you will support customers across various service channels, ensuring professional, efficient, and helpful interactions at every touchpoint. The role focuses on improving customer satisfaction and building long-term client relationships.
Key Responsibilities
- Deliver excellent customer service across all interaction points
- Listen to customer needs and provide effective solutions
- Build strong relationships and encourage customer loyalty
- Handle inquiries with professionalism and a positive attitude
- Create “wow” service experiences for customers
- Support continuous improvement of customer experience processes
Requirements
- HND or higher qualification in any field
- Strong communication skills in English (additional local languages is an advantage)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Basic proficiency in digital tools and social media platforms (an advantage)
- Strong interpersonal skills and customer-focused mindset
- Age: Maximum 26 years
Check: Tema Oil Terminal Graduate Trainee Internship 2026 (Unpaid)
Who This Role is For
This opportunity is ideal for young individuals who are passionate about people, enjoy problem-solving, and want to build a career in customer service or banking.
Mode of Application
Interested candidates should apply via the Official Application Form