Customer Experience Executive At Zormelo & Associates

Zormelo & Associates

Customer Experience Executive At Zormelo & Associates

Duties

(Specific outputs/roles expected of the Role)

Service Delivery

  • Log all calls in respect of queries, indicating the customer and query details as required.
  • Act upon telephone calls according to urgency and importance, escalating to manager/team as appropriate
  • Responsible for responding to all routine mails, internal/external requests for administrative information.
  • Dispatch mail and other documentation from the Unit to recipients within and outside the bank, ensuring timely delivery and confidentiality
  • Timely handling of all customer data amendment and cancelation
  • Distribution of sales aids (Welcome and fulfillment packs, renewal notices, etc)

Governance

  • Understand the appropriate Group and BA Policies & Standards applicable to the role.
  • Identify each customer per procedures as set out before releasing any information or performing any action on their account.

Quality

  • Achieve operational rigor excellence in all aspects of activities, processes, and procedures undertaken to ensure a satisfactory audit.

Social Responsibility

  • Participate in local events to support local needs, develop individual and team skills to raise the Bank’s profile in the local community.
  • Agree on performance development objectives with the Head of Unit

Partnership

  • Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice, and providing constructive feedback as required.

Customer Experience Executive At Zormelo & Associates – HOW TO APPLY

CLICK HERE TO APPLY ONLINE

CLOSING DATE: January 2, 2022

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