Credit Operations Officer At Zormelo & Associates

Zormelo & Associates

There is employment opportunity for a Credit Operations Officer At Zormelo & Associates. 

JOB DESCRIPTION 

Responsible for tele-calling to debtors within bucket one to agree on the payment of outstanding and in the overall complement the collection team in the attainment of its target.

RESPONSIBILITIES 

  • Call delinquent (Bucket 1) customers to collect arrears and reduce Impairments to the barest minimum
  • To work within the roll rates of the team’s target to reduce account growth in Bucket 1 delinquencies
  • To achieve the agreed set target on the amount collected, calls, contact rate, PTP rate and KP, etc. for the day, month, and year
  • To maintain constant telephone contact with delinquent customers on their loan arrears.
  • Send arrears letters and SMS to delinquent customers on their loan account status as per the Unit’s strategy on letters and SMS.
  • To update Debt Manager with all customer details and agreements reached.
  • To search for customer contact details to call for collections action.
  • To refer all loan account issues to supervisor for review and advice through Debt Manager

Knowledge and Expertise

  • Essential knowledge in the use of other key Microsoft Office applications (ie MS Excel, MS Access and MS Word)
  • Practical experience in the use of core banking systems (FOS/BRAINS) and understanding of their impact on general banking operations
  • Fine writing/documentation skill

Preferred

  • A fine understanding of the high-level business activities of the various functions
  • A fine appreciation of the basic functions of key banking systems and their process dependencies
  • A fine understanding of Compliance and other regulatory and requirements
  • A certificate or exposure in quality-related program (s)

Credit Operations Officer At Zormelo & Associates – HOW TO APPLY

 

CLICK HERE TO APPLY

CLOSING DATE: January 2, 2022.

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