There is employment opportunity for a Credit Operations Officer At Zormelo & Associates.
Responsible for tele-calling to debtors within bucket one to agree on the payment of outstanding and in the overall complement the collection team in the attainment of its target.
- Call delinquent (Bucket 1) customers to collect arrears and reduce Impairments to the barest minimum
- To work within the roll rates of the team’s target to reduce account growth in Bucket 1 delinquencies
- To achieve the agreed set target on the amount collected, calls, contact rate, PTP rate and KP, etc. for the day, month, and year
- To maintain constant telephone contact with delinquent customers on their loan arrears.
- Send arrears letters and SMS to delinquent customers on their loan account status as per the Unit’s strategy on letters and SMS.
- To update Debt Manager with all customer details and agreements reached.
- To search for customer contact details to call for collections action.
- To refer all loan account issues to supervisor for review and advice through Debt Manager
Knowledge and Expertise
- Essential knowledge in the use of other key Microsoft Office applications (ie MS Excel, MS Access and MS Word)
- Practical experience in the use of core banking systems (FOS/BRAINS) and understanding of their impact on general banking operations
- Fine writing/documentation skill
- A fine understanding of the high-level business activities of the various functions
- A fine appreciation of the basic functions of key banking systems and their process dependencies
- A fine understanding of Compliance and other regulatory and requirements
- A certificate or exposure in quality-related program (s)
Credit Operations Officer At Zormelo & Associates – HOW TO APPLY
CLOSING DATE: January 2, 2022.
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