Clients Service Officer at Manufacturing Company

Recruitment ongoing for the position of a Clients Service Officer at manufacturing company.


  • To provide assistance to the Showroom Officer and BDM/Sales and Marketing Manager to achieve the following:
  • Provision of support and solutions to customers regarding product or service issues/concerns.


The Client Service Representative’s responsibilities include, but are not limited to:

  • Meet monthly contact center performance goals for customer satisfaction, quality, productivity, and other key metrics.
  • Ensure that customers’ questions and problems are resolved properly and quickly.
  • Address challenging customers and problems that require escalation outside of the department.
  • Provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation.
  • Provide support and solutions to customers regarding product or service issues and concerns.
  • Maintain accurate customer records by updating account information.
  • Negotiate Deals with Customers

Gender Policy and Equity

  • Supports and promotes the company’s gender policy and the Network’s initiatives for gender sensitivity and gender equity.
  • Promotes a culture of gender equity and sensitivity among staff and clients.
  • Promotes and supports gender equity, equal opportunity, and diversity policy.


  • Develops and maintains own knowledge, expertise and professionalism.
  • Keeps abreast of current developments in the furniture manufacturing industry including micro and macro environmental factors and trends, through local and international networking activities, as it relates to Showroomissues.
  • Meets personal training and development needs through relevant Showroomrelated professional and commercial training and networking activities.

Qualification Required & Experience (Clients Service Officer at manufacturing company)

  • Prior experience as a customer service or marketing officer, ideally at a similar company.
  • Extensive experience selling comparable products.
  • A degree in Marketing or similar is highly advantageous.
  • Minimum 1 year of call center and customer service experience
  • Outstanding interpersonal and communication skills for interacting with customers via phone and written correspondence
  • Excellent problem-solving skills
  • Ability to maintain composure under stressful conditions
  • Ability to multi-task in a fast-paced environment
  • Ability to make quick decisions to provide the best issue-resolution
  • Proficient with computer-based work; Ability to learn in-house software applications
  • Must work with integrity in all interactions and strive for excellence in all aspects of the job

Job Knowledge, Skills, and Experience

  • Proven ability to use sound judgment and decision making
  • Proven ability to analyze complex problems and recognize the root cause
  • Proven ability to set clear goals and expectations
  • Proven ability to communicate effectively and utilize communication tools appropriately
  • Proven ability to exceed customer satisfaction
  • Proven ability to motivate self and others
  • Ability to use critical thinking
  • Excellent identification of key causes

Planning and Performance Management

  • Ability to set and deliver business goals
  • Ability to plan, budget, and organize various functions necessary to accomplish project goals and activities
  • Ability to set, monitor, and assess achievements against performance targets, quality standards, and service agreements

Reporting and Communication Skills

  • Ability to consolidate, prepare and submit Showroom reports and correspondence
  • Exceptional oral skills and ability to speak clearly to Showroom staff, communicate clearly and persuasively and instruct others
  • Ability to interpret documents, understand procedures, and write reports
  • Ability to maintain high standards of accuracy in the information and advice provided to the MD, Management, and employees
  • Listening, comprehension, and understanding skills and sensitivity to the emotional, attitudinal and political aspects of human resources management

Organization and Interpersonal Skills

  • Ability to enthuse and inspire employees to give their best in order to achieve goals
  • Self-motivated team player with the ability to adapt and work cooperatively and effectively in different situations and teams to carry out the assigned task
  • Ability to supervise, train and foster the development of staff providing feedback, support, and encouragement
  • Ability to build and maintain effective relationships with individuals and teams
  • Excellent organization, delegation, performance management, and time management skills
  • Has a positive “can do” mentality and has the ability to address challenges and exploit all available resources to accomplish objectives
  • Ability to motivate others by personal role modeling, professional credibility, and trust
  • Ability to handle difficult people and tense situations with diplomacy and tact
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
  • Ability to maintain confidentiality in matters relating to employee’s personal information
  • Ability to maintain and promote fair, non-discriminatory employment practices and employee treatment

Commitment to Mission and Gender Policy and Equity

  • Commitment to the company’s mission, corporate values, and motivation as expressed in the ability to incorporate the mission and values in the work area
  • Commitment to poverty eradication and an ability to transform the lives and communities of people in poverty
  • Ability to support and implement transformational activities aimed at empowering all staff and clients in such a way that they become agents of social, spiritual, political, and economic transformation in their own communities
  • Commitment to promoting and supporting gender policy and equity
  • Commitment to equal opportunity and diversity policy and equity

Basic Mathematical and Numeric Skills

  • Addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimals
  • Skill to locate routine mathematical errors
  • Computation of rate, ratio, and percent including the drafting and interpretation of Showroom reports

Personal Computer Operation

  • Intermediate skills in personal computer operation
  • Reporting and communication software programs – word processing, PowerPoint presentation, and spreadsheet
  • Typing speed to meet Showroom needs of the position.


  • MD
  • Management Team at all levels
  • Production staff
  • QS/Installation staff
  • Procurement Officer
  • Clients
  • Visitors
  • Credit Controller

Location: Accra

HOW TO APPLY (Clients Service Officer at manufacturing company)

Interested candidate should send their CVs to:

Closing Date: 21 January, 2022.

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