- Answer incoming calls and respond to customer’s emails.
- Management and resolve customer complaints.
- Sell products and place customer orders in the computer system.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Requisite Skills (Call Center Representative at A Reputable Company):
The ideal candidate will possess the skills listed below:
- Must Have good work ethics
- Must be able to communicate effectively
- Must be proficient in English (Both Written and Spoken)
- Must be a critical thinker and a problem solver
- Must be flexible
- Must be willing to tackle the unexpected
- Must have genuine empathy on clients
- Must value time
Benefits As A Call Centre Personnel:
- Salary – Ghc 500
- Provision of lunch and transportation
- A warm team to work with
APPLICATION PROCESS (Call Center Representative at A Reputable Company)
APPLICATION CLOSING DATE: Candidates should take note that, the closing date for this job opportunity is no later than 27th September, 2021.
TIP (Call Center Representative at A Reputable Company)
A call center Personnel’s job is to communicate with callers. For this reason, they should possess top-notch communication skills. However, communication doesn’t simply imply speaking. Effective communication also involves listening to the caller, digesting the information and conveying a solution in the quickest and most effective way possible.
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