Call Center Representative at A Reputable Company

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Call Center Representative at A Reputable Company
A reputable company is looking to employ the services of a self-motivated and diligent individual. The candidate will occupy the position of a Call Centre Personnel.
Call Centre Personnel Job Responsibilities and Duties:
The duties of the Call Center Personnel will be to:
  • Answer incoming calls and respond to customer’s emails.
  • Management and resolve customer complaints.
  • Sell products and place customer orders in the computer system.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary

Requisite Skills (Call Center Representative at A Reputable Company):

The ideal candidate will possess the skills listed below:

  • Must Have good work ethics
  • Must be able to communicate effectively
  • Must be proficient in English (Both Written and Spoken)
  • Must be a critical thinker and a problem solver
  • Must be flexible
  • Must be willing to tackle the unexpected
  • Must have genuine empathy on clients
  • Must value time

Benefits As A Call Centre Personnel:

  • Salary – Ghc 500
  • Provision of lunch and transportation
  • A warm team to work with

APPLICATION PROCESS (Call Center Representative at A Reputable Company)

If you see yourself in the aforementioned skills then, do not hesitate to send us you CV via: recruitmentslot2016@gmail.com.

APPLICATION CLOSING DATE: Candidates should take note that, the closing date for this job opportunity is no later than 27th September, 2021.

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TIP (Call Center Representative at A Reputable Company)

A call center Personnel’s job is to communicate with callers. For this reason, they should possess top-notch communication skills. However, communication doesn’t simply imply speaking. Effective communication also involves listening to the caller, digesting the information and conveying a solution in the quickest and most effective way possible.

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